Faq || Vineta - Multipurpose React Nextjs eCommerce

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

Shopping Information
How long will it take for my order to ship?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Do you offer free shipping?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Can I change my shipping address after placing an order?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
What if my package is delayed or lost?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Payment Information
How long will it take for my order to ship?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Do you offer free shipping?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Can I change my shipping address after placing an order?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
What if my package is delayed or lost?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Return & Exchange
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition.
How do I return an item?
Simply contact our customer service team for a return authorization, and we’ll provide instructions for shipping the item back.
Are there any items that cannot be returned?
Yes, sale items, personalized products, and undergarments are non-returnable.
When will I receive my refund?
Once your return is received and inspected, we will process the refund within 5-7 business days.